a better guest experience starts with an eye
guest experience training,
curated by laurin comacho
A practice in the art of guest experience and human-centered service.
Focusing on the subtle, often unspoken elements of service that shape how a guest feels within a space. The moments that aren’t typically taught, yet define the experience entirely.
Rather than relying on rigid structure, this program develops awareness, timing, and instinct, allowing service to feel natural while remaining deeply attentive.
The result is an experience that feels effortless to the guest, while being highly intentional behind the scenes.
our approach
This program trains teams to anticipate guest needs, respond thoughtfully, and create experiences that feel clear and effortless. The focus is not perfection. The focus is consistency, adaptability, and control.
A team that understands how to move together creates an environment that feels calm, even at its busiest.
the focus
First impressions and immediate guest perception
Handling challenges with composure and confidence
Service flow, timing, + spatial awareness
Elevated touch points that create lasting impressions
Natural engagement + conversational ease
the program
The program is delivered through structured sessions that build progressively, allowing teams to absorb, apply, and refine each concept.
sessions include:
-
![]()
01
Real-world scenarios drawn from active service environments
-
![]()
02
Interactive exercises that develop awareness and responsiveness
-
![]()
03
Live application, allowing teams to practice within their own space
meet laurin
From boutique luxury hotels to high-volume nightlife and food & beverage operations, Laurin has led guest-facing and leadership roles at properties including Nine Orchard, Chateau Marmont, Ace Hotel, and Soho Grand Hotel. Her approach blends operational excellence with modern hospitality culture, focusing on service that feels intentional, human, and memorable.
“My goal is to teach traditional hospitality etiquette alongside lived experience and practical tools for elevating the guest experience. At the center of it is empathy, learning how to serve in a way that enhances both the guest’s experience, and a team’s sense of purpose and presence in the work itself.”
